Best Print Guarantee
At Murals Your Way, every mural we produce is custom printed to order using high-resolution imagery and premium, commercial-grade materials. As part of our commitment to quality under BP³ Pricing, we proudly stand behind our work with the Best Print Guarantee.
What We Guarantee
We guarantee that your mural will meet our standards for:
- Print quality, including clarity, color accuracy, and resolution
- Material quality, including durability and performance of the selected material
If your mural arrives with a defect related to printing or materials, we will replace the mural at no charge.
Our goal is simple: when it comes to how your mural is produced, printed, and finished, it should meet the highest standards every time.
Custom Printed for Your Space
Every mural from Murals Your Way is made to order based on the selections you provide at checkout — including:
- Image or artwork
- Exact wall dimensions
- Material type and finish
We do not carry preprinted inventory, and no two murals are printed the same. Each mural is produced specifically for one customer and one space.
Because of this custom manufacturing process, murals cannot be resold or restocked once printed.
What The Best Print Guarantee Covers
✔ Defects in print quality
✔ Defects in material quality
✔ Errors caused during production
If an issue falls into one of these categories, we will reprint and replace the mural.
What the Best Print Guarantee Does Not Cover
- Incorrect dimensions entered at checkout or given to Account Manager
- Incorrect material choice
- Changes of mind after an order is placed
- Design preference changes
- Normal variations in texture based on material choice
- Wear and tear due to use over time
- Damage resulting from improper installation, whether the mural is installed by the customer or by a third-party installer
If a mural is installed incorrectly, damaged during installation, or altered during the installation process, it is not eligible for replacement under the Best Print Guarantee.
If a mural needs to be reprinted due to incorrect measurements or a change in order details, we’re happy to help coordinate a reprint at the customer’s expense.
Installation & Inspection Requirements
Before installing your mural, please carefully inspect all panels for print or material issues. If you notice a defect:
- Do not install the mural
- Contact our customer support team immediately so we can review the issue
Once a mural has been installed, the Best Print Guarantee no longer applies to print or material issues that could have been identified prior to installation.
Because installation methods, wall conditions, tools, and handling vary, Murals Your Way cannot be responsible for damage caused by improper installation — regardless of whether installation is completed by the customer or by a professional installer.
Our murals are custom printed to order and produced to exact specifications. Inspecting your mural before installation ensures that any print or material issues can be addressed promptly and fairly.
This approach reflects standard practices for custom-manufactured products and helps protect both product quality and installation outcomes.
Why Our Guarantee Works This Way
Our Best Print Guarantee reflects standard practices for custom-manufactured products. Like custom furniture, equipment, or other made-to-order goods, our guarantee focuses on materials and workmanship, not on returns for buyer preference or specification changes. This approach allows us to:
- Maintain high quality standards
- Produce murals responsibly and efficiently
- Offer clear, consistent pricing without hidden costs
How To Request A Replacement
If you believe your mural has a print or material defect:
- Contact us within 60 day of order receipt
- Provide photos and order details
- Our team will review the issue and guide you through next steps
We’re here to make it right when something doesn’t meet our quality standards. Please see our Return Policy for more details.
Our Commitment To You
The Best Print Guarantee exists to ensure confidence — confidence in the quality of our printing, the materials we use, and the care we put into every custom mural we produce.
If you have questions about materials, sizing, or how to measure your space before ordering, our team is always happy to help. Getting it right before printing is the best way to ensure a smooth, successful project.
FAQS
FAQS
What is the Best Print Guarantee?
The Best Print Guarantee ensures your mural meets our standards for print quality and material quality. If a mural arrives with a defect related to printing or materials, we will replace it at no charge.
What does the Best Print Guarantee cover?
The guarantee covers defects in print quality, material quality, or production errors. If an issue falls into one of these categories, we will reprint and replace the mural.
Why aren’t custom murals returnable?
All murals are custom printed to order based on the image, dimensions, and material selected by the customer. Because each mural is made specifically for one space and cannot be resold, we’re unable to accept returns for incorrect sizing or changes of mind.
What is not covered by the Best Print Guarantee?
The guarantee does not cover incorrect dimensions entered at checkout, changes of mind, design preference changes, installation issues or normal material variations. Wear and tear over time is also not covered.
Does the Best Print Guarantee cover installation issues?
No. The Best Print Guarantee does not cover damage caused during or after installation. This applies whether the mural is installed by the customer or by a third-party installer. For this reason, all panels should be carefully inspected before installation begins.
What if I ordered the wrong size?
If a mural needs to be reprinted due to incorrect measurements, we’re happy to help coordinate a reprint at the customer’s expense.
Does the Best Print Guarantee replace the Love It Guarantee?
Yes. The Best Print Guarantee replaces our previous Love It Guarantee and reflects standard practices for custom-manufactured products by focusing on print and material quality.
How do I request a replacement under the Best Print Guarantee?
If you believe your mural has a print or material defect, contact our customer support team with your order details and photos of the issue. Our team will guide you through the next steps.
Is the Best Print Guarantee the same for residential and commercial orders?
Yes. The Best Print Guarantee applies to all custom murals, including residential, commercial, and designer orders.
Need Help Before Ordering?
If you have questions about measuring, materials, or your specific application, our team is happy to help before your mural is printed. Call us at 888-558-0279 or contact us through our website